Me and the wife planned a whole day of just browsing for a new couch. This was our 1st and only stop. Got offered a GREAT deal on the one of the best couches in the building with free next day delivery. Done deal.
My experience was nothing short of amazing. I was even greeted by Mr. Hilton himself, which I wasn’t expecting at all. Abel is the gentleman that assisted me with my purchase and I highly recommend working with him. He is very personable, down to earth and doesn’t come off as “salesy.” He’ll guide you in the right direction according to what you want and your budget. My furniture was delivered the same day and the communication from the delivery team to me was great. They have a customer for life!
Had an amazing experience there!!! Had help from the time I got there until I left and Hilton himself made sure my couches would be ordered and delivered since it wasn’t in stock. My girls beds, table and tv stand are coming to me on tues so we can’t wait! Red was my sales person who was super helpful every step of the way! And Juan helped with the finances that made it easier for me to understand. I had a joy shopping for furniture when I really despise shopping all together! Thanx guys for making my Sat evening for furniture shopping a breeze! Keep up the amazing job!
I purchased furniture over the phone with Red (Robert) on April 27th,2020. I was inquiring about the daily special which there was a sofa and a loveseat for $599.00. Robert told me that it wasn't in stock and it needed to be ordered. Which was no issue. I was charged $768.56 for the same exact furniture. He told me it needed to be ordered. I have called several times inquiring about the furniture and that I purchased over the phone. He stated to me that it was not in and that he would give me a call within a day or so, I did not receive a call. Today I called because he stated that the furniture will be in today he told me that the computer systems are down and everyone is out of the store including Hilton and I would need to call back.
(UPDATE) I received my furniture today and it is BEAUTIFUL. Hilton was so nice and warm welcoming. He took care of the pricing error and he made me feel like a satisfied customer. I'm sure I will return in the near future.